Q: How can I change my actor name on Visit-X?
A: You can change your name once. Just tell us your current performer name and your new desired name. Additionally, we need the hotline code. Your new model name must be between 6 and 16 characters long and may only consist of letters (a-z), numbers (0-9), and hyphens (-).
ATTENTION:
If you have videos and/or photos in your profile with your old cast name (watermark), we will delete them and no longer offer them on our site.
Q: How can I go online with my webcam?
A: Under downloads, you can find our webcam software either as a download for your Windows computer or as a web version for your Mac. We recommend that Windows users install our software in order to get the best possible experience for your users.
Q: How can I upload videos and photos?
A: You can upload as many videos and photos as you want in the Videos & Photos section. Photos are always created on an album. Here you first create an album and then select the photos for this album. Once you have uploaded a video, you can choose the type of video and add a description and price. Before videos & photos are published, they must be checked by our model service. During the week, uploaded files are activated several times a day. Please understand that there can be delays on holidays and weekends.
Tip: If you upload a video with music in the background, make sure that you have already uploaded a complete Model Release Form under Documents before. Otherwise, your video will be rejected.
Q: What do I need in order to cash out?
A: Please enter your payout data under Account Data - Account Details.
The following documents are required:
Small business owner:
- valid identification document (front & back) of all models and the account owner - readable ID-Shot - Model Release Form - Document for sales tax classification (VAT-Document)
Taxable business owner:
- valid identification (front & back) of all models and of the account owner - readable ID-Shot - Model Release Form - Document for sales tax classification (VAT-Document) - official proof of VAT liability from the tax office or tax consultant
You live outside of EU:
- valid identification (front & back) of all models and the account owner - readable ID-Shot - Model Release Form - proof of address
Please upload the mentioned documents under Account Data - Documents.
Q: How do I get paid out?
A: You can find the payout in the finance section. If your account is activated for payout, you can either manually request a payout every two weeks or activate the automatic payout via the payout wizard.
Q: Can I also be paid out via Payoneer or which payout methods are available to me?
A: Payoneer is currently not offered as a payout method. We are able to payout by bank transfer. For models who live outside the EU and do not have a bank account, we also offer the payout method Paxum.
Please note that we charge a fee of €10.00 for a payout outside of Germany. For the payout method Paxum further fees are due. Please check the official Paxum website for more information.
Our payouts are made exclusively in euros.
You can change your payout method under Account-Data - Payment Details.
Q: I cannot go online with my webcam. What can I do?
A: Please send as detailed a description of the problem as possible, possibly with a screenshot, by email to the support team at modelservice@visit-x.net. Your email should contain the following points:
- Your model name
- What happens? Is there an error message (if so, which one?)